Responsible Gaming at fr99
fr99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. Our responsible gaming programme gives you the tools and knowledge to stay in control of your play — every session, every day.
Playing Smart Starts Here
At fr99, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. As Bangladesh's premier online betting and casino platform, we take our duty of care to our members seriously, and responsible gaming sits at the core of everything we do.
Our responsible gaming framework is built around four principles: prevention, awareness, intervention, and support. We provide clear tools that put you in control of your gambling activity, and our support team is available 24 hours a day, seven days a week to assist any member who feels that their play is no longer in balance with their wellbeing.
fr99 enforces a strict minimum age requirement of 21 years for all registered members. We conduct identity verification (KYC) checks on every account to confirm age before any real-money play is permitted. This is non-negotiable, and we cooperate with any guardian or family member who contacts us with a concern about underage gambling.
We also recognise that problem gambling can affect people of all backgrounds and income levels. Whether you are a casual player enjoying a weekend cricket bet or a daily casino user, the tools described on this page are available to every fr99 member free of charge and can be activated at any time by contacting our support team.
Your Safety Toolkit
fr99 provides a comprehensive set of responsible gaming tools. Every tool listed below is available to all members at no cost and can be activated immediately by contacting our 24/7 support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your fr99 account. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased. You can denominate your limit in BDT using any supported payment method including bKash, Nagad, Rocket, and Upay.
Loss Limits
Define the maximum net loss you are comfortable with over a set period — daily, weekly, or monthly. Once your loss limit is reached, your account will be automatically restricted from placing further real-money bets until the limit period resets or you contact support to adjust your limit downward.
Session Time Limits
Set a maximum continuous session duration for your play. When the session limit is reached, fr99 will display a prominent reminder and prompt you to decide whether to continue or log out. This tool is especially useful for preventing extended unplanned play sessions during live cricket matches or late-night casino sessions.
Time-Out (Cooling-Off Period)
Request a temporary account suspension of 24 hours, 48 hours, one week, or one month. During a time-out, you will be unable to log in, deposit, or place bets. You will still be able to withdraw any available balance. Time-outs take effect immediately upon request and cannot be reversed before the chosen period expires.
Self-Exclusion
If you feel that gambling is having a serious negative impact on your life, you can request a self-exclusion of six months, one year, two years, or a permanent ban. Self-exclusion is immediate and irreversible for the chosen period. During self-exclusion, your account will be fully suspended and you will be opted out of all marketing communications from fr99.
Reality Checks
Enable periodic on-screen reminders that display your current session duration, total amount wagered, and net profit or loss for the session. Reality checks can be set to appear every 15, 30, or 60 minutes. They are designed to keep you informed and grounded about your actual gambling activity without interrupting your experience unnecessarily.
Recognising Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you know is the first step toward getting help. If any of the following apply to you, we encourage you to use fr99's responsible gaming tools or speak with a support professional.
Is Your Gambling Under Control?
Answer the following questions honestly. If you answer "yes" to two or more of these questions, we strongly encourage you to use fr99's responsible gaming tools or contact our support team for confidential assistance.
Understanding Your Results
0–1 Yes Answers
Your gambling appears to be within a healthy recreational range. Continue to use fr99's session limits and reality checks to stay informed and in control of your play.
2–3 Yes Answers
Some signs of at-risk gambling are present. We recommend setting deposit and loss limits on your fr99 account and taking a short time-out. Consider speaking with our support team confidentially.
4 or More Yes Answers
These responses suggest a serious problem gambling pattern. We strongly encourage you to request a self-exclusion from fr99 immediately and to seek support from a qualified counselling service. You are not alone, and help is available.
How to Request Support from fr99
If you feel that gambling is negatively affecting your life or the lives of people around you, follow these steps to activate your chosen responsible gaming tool or speak with a trained support agent at fr99.
Contact fr99 Support
Reach our support team via the 24/7 live chat on fr99.io or by sending an email to [email protected] (plain text — not a link). All responsible gaming enquiries are marked as high priority and handled by specially trained agents.
State Your Request Clearly
Tell the agent which tool you would like to activate — for example: "I would like to set a monthly deposit limit of ৳5,000" or "I would like to request a one-month time-out" or "I need to self-exclude permanently." Our agents are trained to process these requests without judgement.
Verify Your Identity
For security purposes, the agent may ask you to confirm your registered username and email address before activating a protective tool. This ensures that account restrictions are only applied with the genuine consent of the account holder.
Confirmation and Activation
Protective tools such as deposit limits, time-outs, and self-exclusions are activated immediately upon confirmation. You will receive written confirmation via your registered email address. Increases to deposit limits take effect after a mandatory 24-hour review period.
Seek External Professional Support
fr99 encourages members who are struggling with problem gambling to also seek support from qualified external counselling services. Speaking with a professional counsellor can provide additional coping strategies and long-term support that complement our on-platform tools.
fr99 Support Contact
All responsible gaming requests are treated as strictly confidential and handled with priority care by our trained compliance and support team.
Parental Controls & Minor Protection
If you share a device with children or younger family members, we strongly recommend using your device's parental control features to restrict access to fr99.io. fr99 also supports third-party filtering software that can block access to gambling websites at the network or device level.
If you believe that a person under 21 has accessed or registered a fr99 account, contact our support team immediately. We will investigate and close the account promptly, returning any deposits to the verified payment source.
Responsible Gaming Policy Highlights
The following policy commitments underpin fr99's approach to responsible gaming and player protection across the Bangladesh market.
Age Verification Policy
Every fr99 account is subject to mandatory KYC age verification before real-money play is permitted. Accepted documents include National ID cards, passports, and driving licences. Accounts suspected of misrepresenting age are immediately suspended pending investigation.
Advertising Standards
fr99 does not target gambling marketing at individuals under 21 or at individuals who have self-excluded. Our promotional content clearly states applicable terms and conditions and always includes responsible gaming messaging. We do not use misleading or high-pressure advertising tactics.
Affordability Awareness
fr99 may periodically review account activity to identify patterns indicative of unaffordable gambling. In such cases, a support agent may proactively contact the member to offer responsible gaming tools. This is a welfare measure, not an intrusion — member privacy is always respected.
Data Privacy in RG Requests
All responsible gaming requests, self-assessment responses, and support conversations are stored securely and treated as sensitive personal data. This information is never used for marketing purposes and is accessible only to authorised compliance staff on a need-to-know basis.
Staff Training
All fr99 customer support agents receive dedicated training in responsible gaming awareness, problem gambling identification, and empathetic communication. Agents are equipped to recognise at-risk behaviour and escalate cases internally when a member may need additional support.
Regular Policy Review
- This responsible gaming policy is reviewed at least annually.
- Responsible gaming tools are tested and updated in line with best practices.
- Member feedback on the responsible gaming programme is actively solicited.
- Material policy changes are communicated to all registered members via email.
Play Responsibly. Enjoy fr99.
Now that you know about our responsible gaming tools, feel free to explore fr99 — Bangladesh's premier casino and sports betting platform. Set your limits, play within your budget, and enjoy the experience.